Check Out & Delivery
Problems at CHECK OUT
Can not check out with warning info "Your basket is too heavy to ship with Australia Post (20kg+)"
- This will happen when your order is over 20kg.
- As our website calculates freight based on Australia Post, the maximum shipping weight is 20kg with this shipping method.
- However we will still process your order and dispatch it with couriers, please chose "pick up from store" to check out successfully, and one of reps will contact you for the freight cost shortly.
How much does it cost to ship an order?
- Our shipping rates are figured the same way as Australia Post, Couriers Please, TNT and Fastway Couriers.
- Their rates are based on weight, size, and destination of the package.
- Large items may incur higher shipping rates due to their dimensions.
Heavy items may incur higher shipping rates due to their weight.
- Most in stock items are shipped by ground within one business day after we receive cleared payment.
- Except for holiday periods, eg. Christmas, you should have your in stock items within five to seven business days.
When calculating shipping days remember our carriers do not deliver on weekend and public holidays.
- For some large items, like grooming tables, we can only use courier company to delivery.
- Please provide street address (no PO Box accepted) for large items.
- If items go missing we shall provide with all relevant tracking information as confirmation of goods sent.
Shipping Time Frame
- Order normall should arrive in 5 business days, and could up to 10 business days.
- Contact us if you dont receive order after 10 business days.