Returns Policy

OZ GROOMING WORLD offers hassle free return service, because we understand some customers may not be satisfied with their purchases, and we understand all manufacturers have a small percentage of products that may have defects. Refunds and returns are provided pursuant to Australian Consumer Law and do not affect your rights under said law.

You can choose a refund or exchange if an item has a major problem, this is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description, doesn’t function properly
  • doesn't do what we said it would, or what you asked for and can't be easily fixed

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

We are not required to provide a refund or replacement if you change your mind. 

Each request for return will be assessed on a case by case basis. If the return is approved then a restocking fee of 10% of the purchase price will be charged on exchange items, and 20% of the purchase price will be charged on returned items. Items need to be in original condition and package.

 

WHAT can be returned?
As long as the item is not opened or used we're happy to receive it back for a refund or exchange. However, this excludes perfume & cologne, seasonal items, books, and DVD’s.

WHEN do items need to be returned by?
Merchandise can be returned within 30 days from the date of purchase and must be in the original packaging. Provided the product returned is in a saleable condition.

WHERE do items need to be returned to?
All returns need to be sent to our warehouse at OZ Grooming World, 1/16 Bernera Road, Prestons NSW 2170
 
HOW do customers return items?
All returns must be pre-authorized, so before you send an item back to us, please inform us via email: sales@ozgroomingworld.com.au, this is to speed up the refund/exchange process. All boxes, packaging, accessories and bonus items must be returned. The original purchase invoice, or a copy, must accompany the return. No return will be accept for items are not in original condition or without original packaging.

SHIPPING for returns?
Postage is non-refundable, and customer pay for return shipping.

CREDIT for returns?
The return must be inspected before applying credit, a replacement or a refund. Please allow up to 14 business days for your return to be processed. All refunds will be provided via the original method of payment.

Packing materials?
Items need to be in orginal packaging, and goods must be packaged appropriately for transport. Please do not tape up or attach labels direct to the retail packaging, please wrap the product first.
 
Please note: Merchandise under the Manufacturer's Warranty Period must be returned to the Manufacturer for repair. The Manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not be accepted as a repair or return.