Warranty Policy

Warranty Information

OZ Grooming World is an authorised Australian warranty and service agent for Aeolus, Shernbao, KissGrooming, Joyzze and Double K products purchased through OZ Grooming World or its authorised sales channels.

Aeolus, Shernbao, KissGrooming and Joyzze products are covered by a one-year limited manufacturer’s warranty from the original date of purchase against defects in materials and workmanship.

Eligible Double K dryers, including the Challengair™ 9000II, Challengair™ 560, Challengair™ 2000 Series, AirMax™, Extreme™ and 850 Series, are covered by a two-year limited manufacturer’s warranty from the original date of purchase against defects in materials and workmanship, subject to the conditions and exclusions set out below.

Proof of purchase, such as an invoice or sales receipt, is required for all warranty claims.

 

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided under these warranties are in addition to any other rights and remedies available to you under the Australian Consumer Law.

 

Warranty Claims and Freight Costs

Customers should contact OZ Grooming World before returning any product so that the fault and appropriate return procedure can be assessed.

Unless otherwise agreed, the customer is responsible for arranging and initially paying the cost of returning the product to OZ Grooming World for assessment.

Return shipping and transportation costs are not covered under the limited manufacturer’s warranty. However, this does not exclude any entitlement to reimbursement of reasonable return costs where required under the Australian Consumer Law.

If the product is found not to have a fault, or the fault is not covered by the limited manufacturer’s warranty or Australian Consumer Law, inspection, repair and return freight charges may apply. We will advise the customer before carrying out any chargeable repair.

 

General Warranty Limitations

The limited manufacturer’s warranty:

  • Applies to the original purchaser and requires proof of purchase.
  • Does not cover consumable or routine maintenance items unless otherwise specified.
  • Does not cover damage caused by misuse, abuse, accidents, fire, dropping, impact, improper voltage, unauthorised alteration, incorrect installation or failure to perform necessary maintenance.
  • Does not cover normal wear and tear.
  • Does not cover transit damage caused by inadequate packaging when a product is returned.
  • Does not cover damage caused by disassembly, repair or servicing performed by an unauthorised person.

These limitations do not exclude or restrict any rights or remedies available under the Australian Consumer Law.

 

Double K Two-Year Dryer Warranty

Double K’s two-year limited warranty applies to eligible Challengair™ 9000II, Challengair™ 560, Challengair™ 2000 Series, AirMax™, Extreme™ and 850 Series dryers against defects in materials and workmanship from the original date of purchase.

The Double K limited warranty does not cover filters, motor brushes, casters or vacuum bags, as these are considered consumable or routine maintenance items.

To maintain the motor warranty:

  • Motor brushes on Challengair™ 2000 Series, Extreme™ and 850 Series dryers must be inspected and changed as required, at least every 600 operating hours.
  • Motor brushes on AirMax™ dryers must be inspected and changed as required, at least every 500 operating hours.
  • The Challengair™ 9000II and Challengair™ 560 use brushless motors and do not require motor-brush replacement.
  • Filters must be inspected and cleaned regularly and whenever necessary to maintain adequate airflow.

Motor damage resulting from worn motor brushes, blocked or inadequately cleaned filters, overheating or a lack of proper maintenance is not covered by the Double K limited warranty.

The warranty does not cover damage caused by abuse, fire, accidents, dropping, improper voltage, disassembly, alteration or lack of proper maintenance.

Disassembly, repair or servicing, other than routine filter cleaning and motor-brush inspection or replacement where applicable, should be carried out by OZ Grooming World or another Double K authorised service centre. Damage caused by unauthorised or improper repair is not covered.

These limitations apply to Double K’s limited manufacturer’s warranty and do not exclude or restrict rights available under the Australian Consumer Law.

 

Electric and Hydraulic Lifting Tables and Baths

Due to the operating conditions inside mobile grooming vehicles, electric and hydraulic lifting tables and baths may experience accelerated wear caused by continuous vibration, movement and restricted airflow.

For this reason, these products are not recommended for installation in mobile grooming vehicles unless the installation and ventilation arrangements have been approved by OZ Grooming World.

The limited manufacturer’s warranty period for electric or hydraulic lifting tables and baths installed in mobile grooming vehicles is six months. Replacement parts installed in these products are also covered by a six-month limited warranty.

This limitation does not exclude or restrict any rights or remedies available under the Australian Consumer Law.

 

Returning a Product

Before returning a product, please contact OZ Grooming World and obtain return instructions.

Please ensure that:

  • The product is securely packaged to prevent damage during transport.
  • Your name, contact details and return address are included.
  • Proof of purchase is provided.
  • A detailed description of the fault is included.
  • A completed OZ Grooming World Servicing Form accompanies the product. Please complete one form for each product being returned.
  • Any requested photographs or videos showing the fault are supplied.

Damage caused during return transport because of inadequate packaging is not covered by the limited manufacturer’s warranty.

 

Other Brands

For the following brands, we recommend contacting the Australian importer or its authorised warranty agent directly, as this may provide the fastest and most effective resolution:

  • Andis
  • Oster
  • Shear Magic
  • Wahl
  • Heiniger
  • XPOWER

 

Black Dog Products

Black Dog advises that damage caused by contact with foreign or sharp objects, including chewing or damage caused by an animal, is not covered under its product guarantee.

Black Dog guarantees its products against eligible breakage or manufacturing faults but cannot cover damage caused by circumstances outside its control.

For full details, please refer to the Black Dog Guarantee.